Frequently Asked Questions
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Dog walking and drop in visits are available in Malvern, Paoli, and Frazer, PA. Our dog boarding location is in Malvern, PA.
We offer dog walking and drop-in visits for cats, dogs, and small animals.
We offer day and overnight boarding for well-behaved adult dogs over 30lbs.
Yes! Happy Howlers is insured through Pet Care Insurance (PCI).
All animals are required to be up-to-date on their Rabies vaccination. Dogs boarding at our Malvern location are also required to be up-to-date on their Distemper-Parvo and Bordetella (kennel cough) vaccinations. The Canine Influenza vaccination is optional but recommended. If your pet is not up to date on the vaccinations listed, we reserve the right to refuse all services. Boarding dogs must also be kept on a flea + tick + heartworm preventative and spayed/neutered. Owners are responsible for keeping our records of these up to date.
A meet and greet is required for all new clients prior to booking services. This allows us to get acquainted with your pet, discuss their routine and preferences, exchange keys (if applicable), and address any questions or concerns you may have. New client inquiries may be directed to info@happyhowlerspetservices.com or 610-314-7083 (text preferred).
After the initial meet and greet has been successfully completed, you may request future services via email, text, or through our scheduling platform (coming soon).
We provide regular updates, including photos and messages, to keep you informed about your pet's activities and well-being while they are in our care.
Our rates vary depending on the type and duration of the service requested. Please visit the "Services" section of our site, or contact us directly for a personalized quote based on your pet's needs.
There are no additional fees for weekend bookings, however, additional fees will apply to any services rendered outside of our normal business hours (7am – 7pm), including early or late pick up/drop off of dogs in boarding.
Due to increased demand and limited availability, holiday rate surcharges will apply to all services provided on the following holidays: New Years Day, Easter Sunday, Memorial Day weekend (Friday through Monday), Independence Day, Labor Day weekend (Friday through Monday), Thanksgiving weekend (Thursday through Sunday), and Christmas Eve through New Years Eve holidays (Dec. 24 -31).
We accept cash, Venmo, and Zelle. For dog boarding, a deposit of 50% is required to reserve dates. The remaining balance is due when your dog(s) are dropped off. For one-time dog walking and drop in visits, payment is due 7 days prior to service. For regularly scheduled dog walks and drop in visits, payment is due on a weekly basis prior to service.
For dog boarding, cancellations must be received and confirmed 7 days prior to your scheduled drop-off date to receive your deposit refund. There are no refunds for early return. For one-time dog walking and drop in visits, clients may cancel their visit reservation up to 3 days prior to their scheduled first visit without penalty. Cancellations made 3 days - 24 hours before their pet sitting reservation will pay 50% of their entire reservation. Cancellations made within 24 hours prior to their scheduled first visit will pay 100% of their entire reservation. For regularly scheduled dog walks and drop in visits, 24-hour cancellation is required. Full payment will be charged otherwise.
If inclement weather conditions are anticipated, we will proactively communicate with our clients to discuss any necessary changes to their pet’s schedule. This may include rescheduling to a different time or day, shortening the duration of walks/visits, or canceling visits altogether for safety reasons.
We recommend booking services as far in advance as possible, especially during peak times such as holidays or busy travel seasons. However, we do our best to accommodate last-minute requests whenever possible.